Careers at Domain Market

Description

Domain Market is looking for two Technical Support Representative. The candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in customer service and technical support. This person will join the Support Team, in order to enhance the quality of support offered to Domain Market customers.

Responsibilities:

• Rotated Shifts 07:00-15:00 15:00-23:00 23:00-07:00 5 days/week
• Provide assistance and consulting to our customers via Voice, Email and Chat.
• Own each help request, treating each customer with care, realness, integrity.
• Document relevant details to help customers and your colleagues with future requests.
• Target in first contact resolution, if first call resolution cannot be met, properly code trouble tickets for escalation to 2nd level support
• Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction

Requirements:

• This is a fast-paced and results-oriented role - you will need to show persistence, calm and control under sometimes stressful conditions
• Ability to understand our customer's needs and make sure that they get the services fit for them
• Have strong critical thinking skills and an ability to quickly resolve issues
• Excellent knowledge of WHMCS, cPanel, (domains, email, SSL, DNS, FTP, SMTP, Linux, Apache, HTML, PHP, MySQL)
• Vaccinated for covid 19

Benefits:

• Access to books and resources for professional and personal development
• Sponsored trainings, courses and certifications
• Sponsored conference and seminar attendance
• Private health insurance

Description

Domain Market is looking for a Linux system administrator to be a member of our infrastructure team. They should be constant learners, highly motivated, expert with web hosting, value team-work and be focused on building customer-first solutions.

Responsibilities:

• Monitoring and uptime services: Ensuring proper and valid monitoring; recording of recurring problems; server provisioning and automation.
• Monitoring the utilization of live servers: Replacement of full servers; installation and valid disposal of new servers; creation and updating of mechanisms for automatic installation and provision of a production server.
• DevOps: Support the team of developers; providing tools and infrastructure to devs.

Requirements:

• More than 4-5 years managing Linux server infrastructures.
• In-depth understanding of Linux systems.
• Strong programming skills in at least one programming language such as Python.
• Experience with web and email services (APACHE, HTTP, exim, dovecot)
• Experience with virtualization technologies like KVM
• Working knowledge of a configuration management system like Ansible.
• Ability to debug, optimize code, and automate routine tasks.
• Effective communication and written skills with a strong tendency to Jira and Confluence.
• Vaccinated for covid 19

We will appreciate if you have:

• Good knowledge of networking (routing, switching)
• Experience with managing bare-metal hardware

Benefits:

• Access to books and resources for professional and personal development
• Sponsored trainings, courses and certifications
• Sponsored conference and seminar attendance
• Private health insurance

Description

Domain Market is looking for an Inbound Sales Representative to join our team. The ideal candidate should be highly motivated and serve customers by selling products that meet their expressed needs, explain product features and negotiate prices.

Responsibilities:

• Handles Inbound Sales requests by telephone, live chat or tickets.
• Establishes, develops and maintains excellent customer relationships.
• Prepares and handles sales offers and technical parts of contracts and makes sure they comply with the company's policy.
• Presents, promotes and sells products and services to existing or new customers.
• Expedites the resolution of customer problems and complaints related to sales to maximise satisfaction.
• Achieves agreed sales targets and provides outcomes within schedule.
• Maintains up to date professional and technical knowledge through continuous training.
• Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Participates and leads sales projects that are expected to bring revenue to the company.

Requirements:

• 2+ years of experience in a similar role
• Excellent negotiation skills
• Excellent reporting and analysis
• Excellent command of spoken and written Greek/English
• Understanding of sales performance metrics
• Product & Services knowledge in our field will be considered a plus
• IT background to be considered a strong plus
• Vaccinated for covid 19

Good to have:

• Desired degree in Computer Science or similar

Benefits:

• Sponsored trainings, courses and certifications
• Sponsored conference and seminar attendance
• Private health insurance
• Performance-oriented awards as per quarterly set goals

Description

Domain Market looking for a qualified Content manager to join our team. You will be responsible for creating, improving and maintaining content to achieve our business goals. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices. Our ideal candidate is an experienced professional with demonstrable creative writing skills. As a Content manager, you should perform well under deadlines and be detail-oriented. If you are also an expert in content optimization and brand consistency, we would like to meet you.

Responsibilities:

• Develop content strategy aligned with short-term and long-term marketing targets
• Collaborate with marketing and design teams to plan and develop site content, style and layout
• Create and publish engaging content
• Edit, proofread and improve writers' posts
• Liaise with content writers to ensure brand consistency
• Optimize content according to SEO
• Use content management systems to analyze website traffic and users engagement metrics
• Manage content distribution to online channels and social media platforms to increase web traffic
• Develop an editorial calendar and ensure content team is on board
• Ensure compliance with law (e.g. copyright and data protection)
• Stay up-to-date with developments and generate new ideas to draw audience's attention

Requirements:

• Proven work experience as a Content manager
• Hands on experience with MS Office and WordPress
• Basic technical knowledge of HTML and web publishing
• Knowledge of SEO and web traffic metrics
• Familiarity with social media
• Excellent writing skills in Greek and English
• Attention to detail
• Good organizational and time-management skills
• BSc degree in Marketing or relevant field
• Vaccinated for covid 19

Benefits:

• Sponsored trainings, courses and certifications
• Sponsored conference and seminar attendance
• Private health insurance
• Performance-oriented awards as per quarterly set goals

Description

Are you passionate about performance marketing and seeking a new opportunity to grow your career? Domain Market, one of the most respected Web Hosting and Domain Names companies in Greece, is currently seeking talented individuals like you to join our dynamic team. We are looking for a Digital Marketing Manager with knowledge and understanding of Google and Facebook Ads.

Responsibilities:

• Manage performance campaigns including Google Ads, Facebook Ads and other digital channels
• Conceiving and implementing optimization strategies
• Apply data analytics to proactively and creatively identify new opportunities.
• Keep abreast of best practices and performance marketing strategies
• Work in a team to achieve results
• To produce great results

Requirements:

• Excellent educational background, preferably in the fields of Digital Marketing, Marketing & Communications, Business or other related discipline 2+ years of proven work experience in digital marketing
• Knowledge of digital analytics tools
• Good understanding of conversion tracking, display advertising, social media technology and cross-channel marketing
• Able to identify target audiences and create digital campaigns that engage, inform, motivate.
• Excels in a fast-paced environment, performs well under pressure and meets deadlines
• Be able to take initiative and be accountable by taking ownership of accounts
• Excellent communication skills, teamwork skills
• Excellent knowledge of Greek and English
• Presentation of case studies from previous assignments will be considered a great advantage

Benefits:

• Participation in training events and seminars on digital marketing
• Sponsored conference and seminar attendance
• Competitive salary
• Private health insurance
• Bonuses for content creation and other initiatives
• Ability to work independently and deliver results using fresh thinking and innovation, use your creativity and marketing skills to make a difference

Description

As a Web/Graphic Designer at Domain Market, you will be at the forefront of our creative Design team, contributing to the visual identity and user experience of our digital and print materials. You will have an opportunity to engage in a wide range of interesting projects while staying aligned with industry trends and best design practices.

Responsibilities:

• Manage performance campaigns including Google Ads, Facebook Ads and other digital channels
• Conceiving and implementing optimization strategies
• Apply data analytics to proactively and creatively identify new opportunities.
• Keep abreast of best practices and performance marketing strategies
• Work in a team to achieve results
• To produce great results

Requirements:

• Create web and graphic design concepts;
• Create new prototypes for our website and our future products;
• Create and execute concepts on brand identity, information architecture, and usability;
• Produce visuals with high impact - both in print and web media;
• Enhance user interfaces under guidance;
• Create, contribute to and manage design systems;
• Design promotional materials for the company's online marketing campaigns;
• Design various landing pages, emails, banners, and other visuals that support our marketing and content people.

Your expectations:

• 2+ years experience as a web/graphic designer
• Excellent knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects)
• Excellent knowledge of the best and latest practices in the field
• Excellent knowledge of mobile & responsive design
• Experience in User Experience (UX) and User Interface (UI)
• Passion for clear design, knowledge of typography and color theory
• Good command of English
• Strong communication skills
• Great attention to detail
• Ability to give, receive and act upon feedback
• Ability to think through design problems and arrive at elegant solutions
• Understanding of the issues regarding web accessibility and web usability
• Good time management and multitasking skills.

Benefits:

• Competitive remuneration package
• Private health insurance
• Integrated Induction and Training Program
• Stable & healthy work environment
• Opportunity for professional growth