1. Company, scope and key definitions
These General Terms govern the provision of services by AegeanHost Single Member P.C., trading as Domain Market, and the use of the related websites, applications, tools and management environments. The Company’s details and registered office appear at the end of this page.
‘Customer’ means the individual or legal entity that orders or uses a service. ‘Consumer’ means an individual acting for purposes outside their trade, business or profession. Specific consumer protection provisions apply where the Customer qualifies as a Consumer.
‘Order’ means the selection of a service, plan, term and any additional features at the corresponding price. The Client Area is used to manage accounts, orders and billing. Aegean Panel is a technical management environment where provided, not a standalone service.
2. Contractual documents and acceptance
The agreement comprises the Order, these General Terms and the applicable service-specific terms. It is supplemented by the Acceptable Use Policy (AUP), the Domain Name Agreement and TLD-specific requirements where relevant to the Order, and the Data Processing Agreement (DPA) where applicable.
Specific terms take precedence for the particular subject they address, without overriding mandatory law. The Privacy and Cookies Policies explain data processing and the use of related technologies. Accepting the contract does not replace separate consent where required for advertising, cookies or other optional processing.
Before completing an Order, the Customer must check the description, price, term, restrictions and relevant terms. They should retain the confirmation and documents sent to them as evidence of the agreement. Simply browsing does not in itself constitute an order for a paid service.
3. Order submission, review and activation
An Order must be submitted by a person with the necessary legal capacity. A Customer acting for a company or another organisation must have the appropriate authority. Domain Market may request evidence to verify that authority.
Receipt of a request or payment does not mean that every technical action has been completed. Activation depends on Order confirmation, applicable checks, payment where required and service availability. Domain transactions also depend on acceptance by the competent registry.
Orders may be reviewed for fraud prevention, security, identification, applicable transaction restrictions or specific registry requirements. Only information relevant to the review is requested. Any rejection or inability to fulfil the Order is considered alongside payment status and applicable refund rights; funds are not automatically retained merely because a review took place.
4. Customer details, access and account security
The Customer must provide truthful, complete and current contact and billing information and, where required, domain holder details. They must keep this information updated and use an email address they can access to receive confirmations, expiry notices and verification requests.
Passwords, API keys, domain transfer codes and other management credentials must be protected against unauthorised use. The Customer must limit collaborators’ access to what is necessary and revoke permissions that are no longer needed. Additional security controls should be enabled where offered.
If a breach is suspected, the Customer must promptly inform support and cooperate in securing the account. Restoring access, changing a holder or another high-risk action may require prior verification. Possession of an email address or order number is not always sufficient to authorise such actions.
5. Service descriptions and plan limits
The features included in a service are those specified in the particular Order and corresponding product description. Storage, memory, processing power, websites, email accounts, databases, licences, backups and additional tools are not assumed to be unlimited or included unless stated in the plan.
A managed service covers the tasks described in its specific terms, not every application or business need of the Customer. The Customer must choose a plan suited to their software, traffic and requirements.
Technical components may be replaced or updated for security, compatibility or development, without materially reducing the agreed service. If a change materially affects operation or requires the Customer to act, the relevant notice obligations and the Customer’s contractual or statutory rights apply.
6. Third-party infrastructure, software and services
Some services depend on third-party infrastructure, software, licences, domain registries, networks or certificate authorities. Their mandatory rules apply to the extent relevant to the particular service and are communicated where required.
References to technical dependencies do not automatically release Domain Market from its own contractual or statutory obligations. Equally, Domain Market cannot bypass binding registry rules or guarantee an outcome that depends exclusively on a decision by a competent third-party body.
Connections to external applications chosen by the Customer are also subject to those applications’ terms. The Customer must check compatibility, licences and access permissions before sharing data or enabling an integration.
7. Prices, payments and billing documents
The price, billing period, applicable taxes and selected additional services are shown in the Order. Services are generally prepaid. Discounts and promotional codes apply under their accompanying terms and do not automatically extend to renewals.
The Customer must check billing details before a billing document is issued and report errors promptly. A bank instruction, proof that funds were sent or a pending transaction does not necessarily mean that payment has been confirmed and credited in the system.
Additional work or features outside the agreed plan are not assumed to be free. The charge must be disclosed and approved before the work is carried out where required. A future price change does not retrospectively alter the price of a period already paid for.
8. Term, renewal and late payment
The term and expiry date are determined by the service, the Order and the activation or renewal confirmation. Any automatic renewal depends on the available settings and the Customer’s choice; merely storing a payment method should not be taken as a guarantee of successful renewal.
Issuing an invoice, creating a renewal request or sending a reminder does not itself complete renewal. The Customer must confirm that payment and the renewal action have been completed before the relevant deadline, especially for business-critical services.
Late payment may lead to restrictions, suspension or expiry, depending on the service and the law. No single grace period or free recovery arrangement is assumed to apply to every product. Domains are subject to their extension’s rules, and any additional recovery cost is disclosed where required. For .eu and .bg domain names, if renewal is completed after the expiry date, a €15.00 reactivation fee, plus VAT where applicable, is added to the renewal price; the amount due is recalculated before payment.
9. Commercial 100-day money-back guarantee
The 100-day guarantee applies exclusively to the initial purchase of an eligible paid service, where expressly stated on the product page, in the Order or in the service-specific terms. It is not a general guarantee for the entire service portfolio.
It does not cover domains or free services, including Domain Starter Free. It generally excludes specified third-party fees, software licences, third-party SSL certificates and special work. These exclusions concern the commercial guarantee and do not remove any refund required by law.
The guarantee does not restart on each renewal. To request it, the Customer must identify the Order and service through an official contact channel. For bundled purchases, eligibility is assessed separately for each product; not every charge in the bundle is automatically refundable.
10. Statutory withdrawal and consumer rights
The commercial guarantee is distinct from the statutory right of withdrawal. For a distance service contract to which that right applies, the Consumer generally has 14 days from conclusion of the contract to withdraw without giving a reason, subject to the exceptions and conditions of applicable law.
Starting a service early does not by itself remove the right of withdrawal. For a paid service that has been fully performed, the legal requirements for prior express consent and acknowledgement of the loss of the right upon full performance must be met. Digital content is subject to separate requirements for consent, acknowledgement and confirmation of the agreement.
A withdrawal notice must be clear and allow the contract to be identified. It may be sent using the Company’s official contact details without giving a reason. Any refund due is made on the terms and within the deadlines required by law. A proportionate charge for services already provided is permitted only where the legal conditions are met.
No term concerning non-refundable charges, cancellation, SLAs or liability restricts mandatory consumer rights, including rights where a service or digital supply does not conform to the contract.
11. Domain registrations, renewals and other transactions
Domain services are also governed by the Domain Name Agreement and the extension’s specific requirements. Availability information or successful payment does not guarantee registration until the required process is completed and the competent registry accepts the transaction.
Before giving an instruction, the Customer must check the domain’s spelling, extension, term, holder details and rights to use the name. A transfer or change of holder may require codes, confirmations or supporting documents. Failure to respond to mandatory verification may affect registration or operation of the domain.
Domain transactions are not covered by the commercial 100-day guarantee and are generally non-refundable once submitted to or carried out by the competent body. This does not exclude refunds required by mandatory law or justified by a proven error. No general guarantee is given that a domain can be recovered after expiry.
12. Availability, maintenance and SLA
For hosting covered by a relevant service level agreement, the current targets are 99.9% network availability and 99.99% web server/database availability, unless the specific terms provide otherwise. These are separate infrastructure metrics, not a guarantee that every website or application will be continuously available.
Incidents are assessed against the covered part of the service and the applicable SLA terms. The stated exclusions include maintenance, DDoS attacks, DNS propagation, Customer actions, resource abuse, application or third-party problems, force majeure and events beyond reasonable control.
The Customer should identify the affected product, time and symptoms so that available evidence can be reviewed. Where an SLA remedy is provided, it takes the form of a service credit or extension under the relevant terms, without excluding another remedy required by law. These Terms do not introduce a new credit schedule or an arbitrary claim deadline.
13. Resources, performance and plan changes
CPU, RAM, I/O, storage, process, traffic and other resource limits apply in accordance with the plan and AUP, particularly in shared environments. Repeatedly exceeding limits or affecting other customers may require technical optimisation, resource restrictions or a more suitable plan.
The provision of particular resources does not guarantee a specific PageSpeed score, search ranking, sales volume or loading time. Performance also depends on applications, content, external integrations, visitors’ devices and networks.
Upgrades and downgrades are assessed against availability, compatibility and actual data volume. Price differences and any required work are disclosed before the change is accepted. Moving to a smaller plan without first reducing usage is not guaranteed to be possible.
The existing Free Web Hosting service provided through cPanel will be discontinued on 31/10/2026. Domain Market will migrate existing accounts on this free service to the Domain Starter Free plan, managed through Aegean Panel, by 30/10/2026. Following migration, the Domain Starter Free service terms will apply. This change applies only to Free Web Hosting on cPanel, not to paid hosting plans.
14. Technical support and additional work
Support covers the infrastructure and functions included in the service. Unless expressly agreed, it does not include application development, website design, commercial management, custom code fixes or resolving every issue with third-party plugins and software.
To enable effective investigation, the Customer should provide a description, example error messages, the time of occurrence and steps to reproduce the issue, without publishing passwords. Support access to data or management environments must be limited to what is necessary for the request.
Receiving a request does not promise a particular resolution time unless specified in the plan or a separate agreement. Website migrations and special interventions depend on compatibility and the information available. The Customer must check functionality after changes and keep a backup before significant work.
Free website migration applies only when moving from an external hosting provider to an eligible new Domain Market plan. Internal data migrations between separate Domain Market services or hosting plans are not performed. Purchasing a new plan does not include moving files, databases, email accounts or settings from an existing or previous plan to the new one. This restriction does not apply to an upgrade of the same active service where that upgrade is supported.
15. Backups, restoration and export
Where backups are included, the plan defines their frequency, scope, retention period and available restoration options. A backup does not imply unlimited history, immediate restoration to any point in time or retention after expiry unless this is provided for.
The Customer must arrange to create and maintain regular, complete and up-to-date backups of their data, including website files, databases, emails and application settings. Their own backups must be kept in independent storage outside their Domain Market hosting account, and the Customer must check that they can be used for restoration. This obligation applies even where the plan includes a Domain Market backup service; service backups do not replace the Customer’s independent copies. Domain Market does not guarantee that restoration from a backup will be successful, complete or error-free. Proper restoration depends, among other things, on the backup’s availability, integrity and contents, and on application compatibility. When requesting restoration, the Customer must specify the content and the desired available restore point. Restoration may overwrite later changes, messages or records; these consequences must be considered before the instruction is given.
Before expiry, transfer or permanent termination, the Customer must arrange timely export of their data using the service’s available tools. The obligation to keep their own backups does not remove Domain Market’s obligations for expressly agreed backup services or liability imposed by law.
Backup policy by platform and account suspension
Where a hosting plan includes a backup service, the following policy applies according to the platform on which the service is provided, as identified in the Order or the customer's management interface.
Aegean Panel: four (4) backup runs are scheduled daily, with a rolling retention period of thirty (30) days. Backup times depend on the hosting server and are expressed in Greece's local time.
cPanel: one (1) full account backup is scheduled each night, together with one (1) additional backup of all the account's databases at midday. These backups have a rolling retention period of fourteen (14) days. The midday backup covers databases and is not a second full account backup.
For hosting provided through cPanel, the four (4) most recent backups taken at fifteen-day intervals are also retained at a storage location separate from that used for the daily backups described above.
Retention is rolling: backups exceeding the applicable period or the specified number of retained copies are removed according to the applicable policy. The full history builds up gradually after the service is activated or the retention period is increased. Available restore points correspond to successfully created backups and the content covered by each backup.
Account suspension: no new backups are created while an account is suspended. This rule applies to both Aegean Panel and cPanel and covers all the backups described above, including copies at the second storage location. Suspension does not extend the retention of existing backups; they remain subject to the applicable retention and deletion cycle.
If reactivation of the account is permitted and takes place, scheduled backups resume without retrospectively covering the period of suspension. Section 15 of the General Terms applies to restoration, the customer's obligation to maintain independent backups and Domain Market's corresponding obligations.
16. Email, bulk communications and sender reputation
Providing email or Email Marketing tools does not guarantee that every message will reach the inbox. Recipient filters, external network policies, content and the reputation of an address or domain may affect delivery even if sending was technically completed.
The Customer is responsible for lawful sending, recipient management and the required DNS authentication settings to the extent within their control. Spam, misleading identities and unlawfully obtained lists are prohibited under the AUP and service-specific terms.
Outgoing traffic may be restricted if there are signs of account compromise or sending that harms the infrastructure. The Customer must cooperate in identifying and correcting the cause. Consent, unsubscribing and record-keeping rules are detailed in the Email Marketing Terms.
Prohibition on newsletters and advertising emails — indefinite suspension
Using any Domain Market plan or service, whether free or paid, to send newsletters, advertising emails or promotional emails is expressly prohibited, with Email Marketing plans as the sole exception. This prohibition applies regardless of recipient count, sending frequency or recipient consent and covers all sending methods, including SMTP, webmail, scripts, applications, CMS plugins and automations.
These messages may be sent exclusively through the sending infrastructure of an Email Marketing plan, subject to its specific terms, plan limits and the Acceptable Use Policy. Holding an Email Marketing plan does not permit using another plan or service for these messages.
Any service account found to have been used to send messages in breach of this prohibition will be suspended indefinitely, with no possibility of lifting the suspension, reactivating the account or restoring it to operation. Subsequently stopping the messages or removing the relevant software or recipient lists does not lift the suspension.
17. Lawful use, content and application security
The Customer is responsible for the content they upload, applications they install and activity they permit through their service. They must hold the necessary rights and licences and must not breach data protection, intellectual property or other applicable laws.
The AUP prohibits, among other things, phishing, malware, unauthorised access, attacks, fraud and serious resource abuse. The Customer must keep software and settings secure and up to date in the parts they manage. Security tools reduce risk but do not guarantee that a breach cannot occur.
Substantiated infringement reports are reviewed under the law and relevant policies. Hosting does not imply approval of Customer content. No general permission is given for attack testing or infrastructure scanning without prior authorisation.
18. Personal data and confidentiality
Data processing is described in the Privacy Policy and, where Domain Market acts on the Customer’s behalf, the DPA. For application data and content the Customer chooses to host, the Customer is generally the controller and Domain Market the processor.
For its own billing, accounting, security, account administration and legal obligations, Domain Market may act as an independent controller. Roles are determined by the actual processing, not merely a service’s name.
The Customer must ensure a lawful basis, appropriate information and necessary permissions for data they enter. Support staff access, security measures, assistance with requests and incident handling are governed by the relevant policies and DPA. These Terms do not grant an unlimited licence to use content for unrelated purposes.
19. Suspension, restriction and restoration of service
Restrictions or suspension may be required for non-payment, a material breach of terms, abuse, a security incident, unlawful activity or a binding order from a competent authority. The measure is assessed in relation to the severity, risk and particular service.
Where feasible and permitted, notice and an opportunity to address the cause are provided. Immediate action without warning may be necessary where data, infrastructure or third parties face an immediate risk, or where a lawful order requires it.
Service restoration depends on removing the cause, confirming security and meeting applicable obligations. The Customer may request a review through official channels and provide relevant evidence. Suspension does not automatically justify additional charges that have not been provided for.
20. Cancellation, expiry and consequences of termination
The Customer must distinguish between disabling future renewal and immediately ending an active service. Requests must clearly identify the service and intended action. The consequences for the remaining term and any refund are determined by the Order, specific terms and law.
Expiry or termination may end access, hosting, email sending and the product’s technical functions. Data may be deleted or made inaccessible under the applicable retention policy. It should not be assumed to remain available indefinitely.
Legally required retention of invoices, transaction evidence or security records does not mean that a working copy of the website or emails is retained. Terms that by their nature concern outstanding payments, data protection or rights continue to apply after expiry to the extent necessary.
21. Customer content, licences and intellectual property
The Customer retains rights to their own content. To the extent necessary to perform the service, they permit its hosting, storage, technical copying, transmission and restoration under the agreement and DPA where applicable. This permission does not transfer ownership.
Domain Market and the respective rights holders retain rights to their platforms, software, marks and materials. Purchasing a service grants the agreed right of use, not ownership of or a right to redistribute third-party software. Open-source licences apply under their own terms.
22. AI tools and specialist applications
Services such as AI Code Assistant, Website Builder, Managed WordPress and Managed WooCommerce have additional specific terms. General access to the Client Area or a management environment does not mean that all of these products’ tools, licences or resources are included.
The Customer must review AI-generated content or code before use, particularly for accuracy, security, rights and suitability. Using a tool does not guarantee a particular outcome. Data processing details and specific restrictions are set out in the relevant documents.
23. Operational guarantees and liability
The service is provided with the agreed features and commitments. To the extent permitted by law, no absolute guarantee is given of uninterrupted, error-free or completely secure operation, or of a particular financial, commercial or advertising outcome.
Liability is assessed by reference to the particular obligation, incident, causal connection and applicable provisions. References to Customer responsibility, third parties, backups or SLA exclusions do not exclude Domain Market’s liability where that liability cannot lawfully be excluded.
These Terms do not establish a general numerical compensation cap or a waiver of mandatory rights. If a problem occurs, available remedies are determined by the contract and mandatory law, not solely by the commercial money-back guarantee.
24. Exceptional events and cooperation
Events beyond reasonable control, such as widespread network outages, natural disasters or binding measures by authorities, may affect performance. Their occurrence does not automatically remove every obligation; their impact is assessed against the actual circumstances and applicable law.
The parties cooperate to limit the effects and exchange necessary information where feasible. If the service cannot continue as agreed, available solutions and the Customer’s contractual or statutory rights are considered.
25. Changes to terms and services
The Terms may need updating because of legislation, security requirements, service changes or binding third-party rules. The update date is shown on the page. For material changes, any applicable requirements for prior notice, acceptance or an opportunity to leave apply.
Publishing updated text does not by itself authorise retrospective charges, removal of acquired rights or a material change to an active contract in breach of the law. Renewal price changes are communicated in accordance with applicable obligations.
26. Governing law and dispute resolution
Greek law applies, subject to mandatory consumer protection rules and other mandatory provisions. Choosing Greek law does not remove protection that cannot lawfully be excluded in a cross-border transaction.
For a complaint or dispute, the Customer may first contact Domain Market, identifying the Order and the issue. Efforts to reach an amicable resolution do not restrict access to a competent authority, an out-of-court dispute resolution body or a court, and do not impose mandatory arbitration.
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent that the agreement can lawfully be maintained. A failure to exercise a right immediately does not by itself amount to a general waiver of that right.
27. Contact and request records
Orders, technical support, billing and complaints are handled through the Client Area and the official contact details published by Domain Market. Requests affecting access to or ownership of a service may require secure identity verification.
The Customer should clearly state the relevant domain or product, the Order number where available and the request. Keeping copies of important notices and confirmations is recommended. Passwords or unnecessary sensitive data must not be sent through public or unverified channels.
Company details
AegeanHost Single Member P.C. / Domain Market. Registered office: Parodos Michail Livanou 0, Chios, 82100, Greece.