Terms and Conditions for the Use of Domain Market Services

2.1. These Terms of Use apply to all services provided by Domain Market to you throughout the relevant service period and any renewal thereof. The Terms of Use consist of the following documents: the special terms per service (Service Terms), the Acceptable Use Policy, the Domain Name Agreement/Policy, the Copyright Infringement Policy, the Privacy Policy, the Cookies Policy and the Data Processing Agreement. The above documents are collectively referred to as the “Terms of Use”. Where reference is made to a specific section/paragraph, this shall be identified by the individual name of the respective document.

2.2. The Terms of Use, together with your order, constitute the entire agreement relating to the services and replace any prior agreement between you and AegeanHost. Submission of an order to AegeanHost means your acceptance of these Terms of Use.

2.3. In addition, apart from these Terms of Use, all domain name registrations are subject to the terms and conditions set out in the Domain Name Agreement, which forms an integral part of these Terms of Use. The Domain Name Agreement incorporates by reference the terms, rules and regulations contained therein.

2.4. In these Terms of Use, we refer to certain legal rights you may have as a Consumer. These Terms of Use do not affect or alter those legal rights.

3.1. For the purposes of these Terms of Use, “Order” means any process through which you select and request the purchase, activation and/or renewal of Services. New customers submit Orders exclusively through our websites, while existing customers may submit Orders or renew Services either through Domain Market’s Client Area or by contacting our customer support team via live chat, telephone or ticket. You acknowledge and accept that communications with the support team may be recorded and/or retained for service, security and documentation purposes and that the relevant communication records may constitute evidence of your Order and your instruction to purchase and/or renew the relevant Service or Services.

3.2. The date on which you submit your Order for the purchase of the Service(s) shall be considered the Effective Date of this Agreement. The duration of the Service(s) shall begin on the Effective Date. At the end of the Term, it may be renewed as described in the Renewal Policy.

3.3. You must be at least eighteen (18) years old when submitting your order. By submitting an Order, you represent that you are at least eighteen (18) years old and have legal capacity to enter into an agreement with Domain Market.

3.4. If you submit an Order on behalf of a legal entity, you represent and warrant that you have the legal authority to bind that legal entity to these Terms of Use, in which case the terms “you” or “your” refer to that legal entity. If Domain Market determines that you do not have the legal authority to bind that legal entity, you will be personally responsible for the obligations arising from these Terms of Use.

3.5. By submitting an order to purchase our Services, you declare that there are no other restrictive terms preventing you from entering into an agreement with Domain Market and that you are not subject to trade restrictions, embargoes or other limitations.

3.6. You understand and accept that all Orders may be subject to automated compliance and risk assessment checks to determine whether they meet financial, security and any other reasonable criteria that we apply at our discretion (the “Fraud Check”). If an Order is flagged for review by any of the above checks, manual evaluation and approval may be required by us before acceptance and activation of the Service. For this reason, we may request additional information and/or supporting documents in order to proceed with approval. We will use commercially reasonable efforts so that such checks are completed within a reasonable period of time; however, we are not liable for delays caused by review procedures, third-party verification providers or your failure to respond in a timely manner.

3.7. By submitting an Order for the purchase and/or renewal of Services, you expressly consent to the use of the personal data you submit and/or that is collected in the context of the transaction, exclusively for compliance, security and fraud prevention/combating purposes. In addition, you expressly consent to the transfer of such data to third-party partners or verification service providers, and to the receipt of relevant information about you from third parties, to the extent necessary for completing the checks. For more information regarding the legal basis, recipients and your rights, please refer to our Privacy Policy.

3.8. Orders that do not successfully complete the Fraud Check are not approved and the relevant Services are not activated. In the event of a failure in the Fraud Check, you will receive notice that your Order has been canceled. For security reasons and to protect our procedures, we are unable to disclose further or more specific information regarding the criteria or reasons that led to the rejection of a particular Order. If the Order is canceled and the Services are not activated, Domain Market will refund any prepaid fees relating to the non-provided Service within seven (7) business days from the date of the cancellation notice. Domain Market shall not be liable for payment of any further compensation or satisfaction of any claim due to non-approval of an Order following a Fraud Check, and no interest or other charges shall be due on the refunded amounts.

4.1. To purchase and use our Services, you must provide personal data. For the purposes of these Terms of Use, personal data shall have the meaning set out in our Privacy Policy. Please refer to our Privacy Policy for full information about the personal data we collect and the way we process and disclose it.

4.2. By posting, uploading and/or storing content on our servers, you acknowledge and agree that, with respect to any personal data included in your content, you generally act as Controller and Domain Market acts as Processor on your behalf, to the extent it processes such data exclusively for the provision of the Services. The relationship between us and the relevant obligations of the parties with respect to such processing are governed by the Data Processing Agreement (DPA), which forms an integral part of the Privacy Policy and these Terms of Use. Where Domain Market processes data for its own independent purposes (such as invoicing, accounting compliance, security, fraud prevention or legal obligations), it acts as Controller, as set out in the Privacy Policy.

5.1. For the purposes of these Terms of Use, the term “Service” or “Services” refers to all services provided by Domain Market under these Terms of Use, including, without limitation, any of our subscription hosting plans, additional features, website migration services, Domain Name registration services, support services, third-party products and services, as well as other services that may be provided from time to time, as described in the section of our website describing the individual Services (Product Pages).

5.2. The Services are provided based on the standard configuration we apply to our customers. Domain Market may, at its discretion, modify, update, upgrade and/or change the Services, and add, remove or modify software, functions, settings or parameters installed or used within the Services, at any time, with or without prior notice, especially when required for security, compliance, stability, performance or technical maintenance reasons. You bear sole responsibility for configuring and using the Services in a manner that meets your needs regarding functionality, privacy and security, including proper access settings, backups and security policies. Any hardware, software, equipment, service or other item that you consider necessary for the use of the Services must be compatible with them. Domain Market is not obliged to modify the Services to adapt them to special or customized usage requirements, unless expressly agreed in writing.

5.3. To the maximum extent permitted by applicable law and subject to any mandatory rights you may have as a consumer, the Services are provided “as is” and “as available”. Certain technical configurations, including hardware features and software parameters, may differ or change. Domain Market may replace and/or upgrade infrastructure, move equipment or accounts, transfer your account to another server and/or a different data center and/or geographic location, and modify software configurations when reasonably necessary to ensure the quality, business continuity and security of the Services. Where practically feasible, reasonable efforts will be made to reduce downtime and, where appropriate, provide relevant notice.

5.4. Any third-party software provided and/or made available as part of the Services is provided “as is” and subject to availability, as well as all related warranty disclaimers and liability limitations of these Terms. Such software may be governed by additional terms and conditions of the respective third-party provider. Use of such software requires acceptance of the relevant third-party terms. If you do not accept the third-party provider’s terms, you may not use the specific software and the corresponding functions may not be available. The relevant third-party terms are set out and/or made available to you via appendix and/or links in these Terms of Use.

5.5. We may assign an Internet Protocol (“IP”) address for your use. You have no right to use that IP address except as permitted by Domain Market directly in connection with the use of our Services. Domain Market shall retain ownership of all IP addresses assigned to you by Domain Market. We reserve the right to change or remove any IP address at our sole discretion. You acknowledge and agree that shared IP addresses assigned to you by Domain Market may be used by other customers.

5.6. We provide certain Services designed for spam filtering. Depending on the Services included in your Order, email filtering may be enabled by default and/or available as an optional paid add-on Service. You acknowledge and agree that any filtering system may result in false positives of legitimate messages and/or false negatives of unwanted messages, including, without limitation, messages that may contain spam, phishing attempts, malware or viruses. Responsibility for checking spam/quarantine folders, setting allowlists and applying additional layers of protection (such as updated antivirus/antimalware, attachment checks and secure access practices) lies solely with you. Email messages captured by the filtering system are not covered by any service level commitment (SLA), to the extent permitted by applicable law.

5.7. Free Hosting Packages and Support. Support for Services designated as “Free Hosting Packages” is provided exclusively through the AI Support Assistant. For Free Hosting Packages, no support is provided via telephone, ticket system or live chat, unless otherwise expressly stated in writing by Domain Market.

5.7.1. Limit of Free Hosting Packages per Account. Each customer may maintain up to two (2) Free Hosting Packages per account. For obtaining and maintaining additional Free Hosting Packages beyond the above limit, the following charges apply per additional package: six euros (€6) per package per year or ten euros (€10) per package per two (2) years. Any taxes and/or charges required by applicable law (e.g. VAT) are added where applicable.

5.7.2. Existing Customers. Customers who already had active Free Hosting Packages up to and including 01/03/2025 will not be charged for additional Free Hosting Packages, even if they exceed the limit of two (2), provided that those packages remain active/renewed in accordance with these Terms and have not been terminated due to policy violations and/or abuse.

5.7.3. Customers with Paid Services. If a customer maintains active paid hosting Services with a total cost of at least seventy euros (€70) per year or one hundred twenty euros (€120) per two (2) years, then the maximum limit of Free Hosting Packages increases to up to five (5) packages per account, for as long as the above condition is met. Domain Market may periodically verify whether this condition continues to be met and, if it no longer applies, restore the limit to two (2) packages, with reasonable notice where practically feasible.

6.1. Domain Market’s Service Level Agreement (SLA) sets out the availability/response targets and commitments you may expect from us for covered Services. To the maximum extent permitted by applicable law and without prejudice to any mandatory consumer rights you may have, the remedy provided in this SLA constitutes your sole and exclusive remedy for downtime incidents falling within the scope of the SLA.

6.2. The following commitments apply only to the packages and services expressly stated and are subject to the exceptions of Article 6.4, as well as the limitations of Article 6.3. Any compensation is provided solely in the form of service credit/time extension and not monetary compensation, unless otherwise required by applicable law.

100-Day Money-Back Guarantee: If you are not satisfied with your hosting Service, you may request a refund of the hosting fees within the first one hundred (100) days from the initial activation date of the relevant plan. The guarantee applies to Mini Web Hosting, Web Hosting, Cloud NVMe SSD Web Hosting, Semi Dedicated NVMe SSD Web Hosting and Managed WordPress Hosting. For clarity, the refund applies only to hosting fees and generally does not cover domain registrations/renewals, SSL certificates, software licenses, additional third-party services, setup fees and/or other non-recurring charges.

Network Uptime Guarantee: Our target is 99.9% annual network uptime for the server/infrastructure serving you. If, in a calendar month, network availability falls below 99.9% due to an incident not covered by the exceptions, you are entitled to service credit as described in these Terms.

Webserver and Database Uptime Guarantee: Our target is 99.99% availability for the webserver and database services serving your hosting account. If downtime occurs and does not fall within the exceptions, compensation is limited to a service credit corresponding proportionally to the part of the current billing period fees for the period during which the Service was affected.

Downtime Notification: In the event of a significant incident affecting the availability of your Service, we use reasonable efforts to notify you through our available channels.

Infrastructure Guarantee: We maintain and operate our infrastructure with physical and operational security measures in order to reasonably reduce risks from environmental phenomena and emergencies.

Security Guarantee: We apply protection measures against common threats. No guarantee is provided that a breach, infection or security incident will not occur, nor that every attack will be prevented.

Speed Guarantee: We use modern infrastructure with the aim of high performance. Actual loading speed is affected by many factors and does not constitute a measurable compensation guarantee under the SLA, unless expressly stated otherwise in a specific written service appendix.

Customer Support Guarantee: Our support team operates 24/7. For certain packages, our goal is an initial response within three (3) hours and for the remaining packages within six (6) hours. This time concerns the initial response and not final resolution.

6.3. You may monitor availability status through your Client Area and/or through the available status/announcement pages. Compensation is limited to the current billing period and may not exceed a total of twelve (12) months of credit.

6.4. The following events are not counted as downtime for SLA purposes: scheduled maintenance, emergency maintenance within one hour, DNS/IP changes, DDoS attacks, third-party attacks, downtime caused by your own actions, resource overuse, downtime during upgrades/resource increases, work performed at your request and force majeure or events outside our reasonable control.

6.5. Availability is calculated based on our internal monitoring systems and logs, which constitute the primary means of evidence for SLA purposes.

7.1. You are responsible for paying all fees stated in your Order, in the currency specified in the Order (the “Fees”). Unless expressly stated otherwise in the Order, all Fees are payable in advance and relate to the entire current service period of the Service or its renewal.

7.2. The applicable Fees and available payment methods are stated on our website and may include, where applicable, payment by credit/debit card, PayPal, bank transfer and IRIS. Unless there is a specific written agreement between you and Domain Market, you acknowledge and agree that you will pay the Fees shown on our website at the time of submitting the Order.

7.3. Unless expressly stated otherwise, the prices/charges shown on our website do not include applicable taxes (such as VAT). You are responsible for paying any tax, fee or charge lawfully imposed in relation to the Services.

7.4. Your payment provider and/or bank may impose additional transaction fees, currency conversion fees or other charges, for which Domain Market is not responsible.

7.5. Timely payment is an essential term of this Agreement. Your account will not be activated and/or Services will not be renewed if all due Fees have not been paid in full.

7.6. For payments by credit/debit card, PayPal, IRIS or another electronic payment provider/banking instant payment service, after submitting your Order you may be redirected to a secure environment of the payment provider and/or your bank for approval/confirmation of the transaction.

7.7. You acknowledge and agree that your payment details may be stored by our payment providers exclusively for processing payments for Services that you purchase or renew.

7.8. Our obligation to provide or continue providing the Services is subject to timely payment of the Fees.

7.9. In the event of delay or non-payment of Fees, we reserve the right to suspend and/or terminate the provision of your Services. Restoration of a Service after suspension due to late payment may be subject to a restoration fee of up to fifty euros (€50.00).

7.10. We do not guarantee automatic renewal of Services unless this is expressly provided and there is available balance/credit in your account or a corresponding function supported by our system has been activated.

7.11. Certain Services may be provided free of charge or at no additional cost subject to conditions. These Services are provided exclusively for use by you during your current Term, are not transferable to third parties and are not transferred to other accounts.

7.12. By accepting these Terms, you consent to receive invoices and tax documents electronically at the email address declared in your account/Client Area.

7.13. If you believe there is an error in your charge, you must contact us in writing without undue delay. If you initiate a chargeback/dispute process, we reserve the right to suspend the Services until final resolution of the dispute.

7.14. Refund requests are examined and processed in accordance with Domain Market’s Refund Policy and, where applicable, your mandatory rights under applicable law.

7.15. Upon your express consent, we may process any refund as credit in your customer account (Domain Market Wallet) for future purchases and/or renewals.

8.1. No Service is configured for automatic renewal unless there is available balance in your Domain Market Wallet (Credits) and you have enabled/accepted the use of that balance for payment of renewal invoices.

8.2. The available renewal terms and corresponding renewal fees are displayed in the Client Area.

8.3. We will issue and send a renewal invoice ten (10) days before the Service expires, as well as one or more reminders before the expiry date if it has not been paid.

8.4. You acknowledge and agree that if the renewal invoice is not paid on time, the Service may expire permanently and terminate, with possible loss of data and/or settings.

9.1. If you no longer need a Service you have purchased or are not satisfied with its performance, you may request its cancellation at any time.

9.2. The refund policy applies to initial orders of selected hosting plans, specifically Mini Web Hosting, Economy Web Hosting, Web Hosting, Premium Web Hosting, Cloud NVMe SSD Web Hosting, NVMe Performance Cloud, Semi Dedicated NVMe SSD Web Hosting, Managed WordPress Hosting and Managed WooCommerce Hosting. We provide a full refund if cancellation is requested within one hundred (100) days from the Service activation date.

9.3. For VServer services, a full refund applies only to Fully Managed VServer and only if cancellation is requested within fourteen (14) days from the activation date.

9.4. Simple Reseller packages are eligible for refund only if the full Simple Reseller package is canceled/terminated within one hundred (100) days of activation.

9.5. Services specially tailored for you or services that, by their nature, are performed immediately and/or commit third-party resources/fees are not covered by the refund policy.

9.6. To the maximum extent permitted by applicable law and without prejudice to your rights as a consumer, this refund policy constitutes the sole and exclusive refund framework for the Services covered by this section.

10.1. You may choose to upgrade or downgrade your hosting services at any time, exclusively to or within the currently active commercial packages offered at the time of your request.

10.2. Downgrading services is possible only if, at our reasonable discretion, the relevant resource and compatibility criteria are cumulatively met.

10.3. Downgrade requests are submitted via HelpDesk/Support. We reserve the right to refuse or delay the processing of a request if your account does not meet the downgrade requirements or if we consider the new package unsuitable for the smooth and secure operation of your website/applications.

11.1. If you are a new customer, a customer account is created upon purchase of our services.

11.2. If you purchase or manage services on behalf of another natural or legal person, you represent that you have the relevant authorization and must act in good faith and in the interest of the ultimate beneficiary/user.

11.3. Access to the Client Area requires use of a username or email address and password. You are solely responsible for the security of your credentials.

11.4. As an additional security measure, you may activate two-factor authentication (2FA) in the Client Area.

11.5. You are solely responsible for any activity carried out through your account.

11.6. You are responsible for providing and maintaining accurate, complete and up-to-date information in your account.

11.7. For clarity, the “Account Holder” means the natural or legal person whose details have been declared as the primary details in the “My Details” section of the Client Area.

11.8. In the event of an ownership dispute or reasonable doubt as to the legitimacy of access/authorization, the account may be temporarily restricted or locked.

12.1. You acknowledge and agree that your use of the Services and any content you upload, store, publish, transmit or display through our Services must comply with these Terms of Use, the Acceptable Use Policy and all applicable laws and regulations.

12.2. You must ensure that each of your End Users complies with these Terms of Use as well as any policy or agreement incorporated by reference.

12.3. You may not upload, store, publish or display personal data or other information that can identify individuals, as well as images/videos of minors or any third party, without the prior lawful basis and, where required, the consent of the data subject.

12.4. You must not use our Services to host or support high-risk activities where interruption, failure or malfunction of the Services could have serious consequences.

12.5. You are responsible for providing accurate, complete and up-to-date information about yourself.

12.6. You are responsible for all activities related to the use of the Services.

12.7. You represent that you possess the necessary technical knowledge for the proper use, management and administration of the Services.

12.8. If you use our Services or manage services on behalf of third parties, you must ensure that each of your customers and/or End Users complies with these Terms of Use.

12.9. When using the Services, you will ensure that neither you nor your End Users use server or network resources in a way that causes damage, degradation, interference or disproportionate burden.

12.10. You are obliged to indemnify and defend Domain Market for any reasonable damage, claim or expense arising from your acts or omissions or those of your End Users.

12.11. You must obtain and maintain the necessary equipment and software for access to and use of the Services.

12.12. You are solely responsible for ensuring that you have all required intellectual property rights.

12.13. If you use third-party software in the Services, you must ensure that you have a valid license to use it.

12.14. You acknowledge and agree that Domain Market may conduct periodic technical checks on your Services for security, compliance and proper operation purposes.

12.15. You will provide Domain Market, at your own expense, with any information, access, resource or facility reasonably required for the proper provision of the Services.

12.16. The instructions you provide to Domain Market must be complete, accurate, clear and legible.

12.17. You acknowledge and agree not to modify, alter, tamper with or interfere in any way with any part of the Services and/or related technologies without prior express written permission.

12.18. If connection to a database from an external IP is requested, you must submit a relevant request to support via ticket.

12.19. You may not modify, copy, reproduce, distribute, transmit, display, perform, publish, license, commercially exploit or create derivative works from our content, software or services without express written authorization.

12.20. Any information, articles, educational videos, guides or technical directions provided by us are made available solely for your convenience and do not constitute binding statements or warranties.

12.21. You are solely responsible for creating and maintaining complete, recent and independent backups of all your content in a location outside our infrastructure.

13.1. You may upload, store, publish, display, transmit and make available information, text, files, email messages, images, drawings, graphics, photographs, videos, sounds, software and any other content through our Services (“User Content”). You are solely responsible for the User Content and for any transaction or activity carried out on or through your websites.

13.2. Only to the extent necessary for the provision, operation, support, maintenance and security of the Services, you expressly grant us the necessary right and license to use, host, store, reproduce, create backups of, adapt or technically modify User Content.

13.3. Domain Market does not perform prior review and bears no responsibility for User Content or for any information transmitted through the Services. Domain Market may monitor or review User Content to the extent reasonably necessary for security, compliance, complaint investigation, prevention of abuse, technical support and/or following a lawful request by a competent authority.

14.1.1. We provide technical support for issues directly related to the functionality of the Services and the features you have purchased from us.

14.1.2. Our goal is prompt and effective service. Any indicative response or resolution times are for information purposes only unless expressly provided in specific service terms and/or an applicable SLA.

14.1.3. You may request support through our HelpDesk, via ticket, live chat and/or telephone where available for the specific package and/or issue.

14.1.4. By submitting a support request, you agree that it may be necessary to provide and/or temporarily grant access to the Services and/or your Content solely for the purpose of investigating and resolving the issue.

14.1.5. If the volume, frequency and/or subject matter of a request exceeds normal levels, we reserve the right to refuse to provide such support and/or propose paid professional services.

14.1.6. Technical support is not provided in cases of use of illegal/unlicensed software.

14.1.7. To the maximum extent permitted by applicable law and without prejudice to consumer rights, all technical support is provided “as is”.

14.2.1. Free technical support covers issues related to our hosting platforms and functions, such as the availability and stability of the Services.

14.3.1. The scope of free technical support does not include, indicatively: installation, configuration or troubleshooting of third-party applications, code review or correction, database optimization, website development/design/customization, malware cleanup and email delivery issues to third-party providers.

14.3.2. If you request support for issues outside the scope of free support, we may, at our discretion and depending on availability, offer assistance as a paid professional service.

15.1. You acknowledge and agree that creating regular, complete and independent backups of all your content is solely your responsibility.

15.2. You agree to maintain independent backups in addition to any that we may maintain. For technical reasons, a backup may not be available for retrieval or may not be fully restorable.

15.3. We retain a limited number of historical backups of your account, as specified on the relevant product page and/or in the Client Area.

15.4. Your account and backups of your data may be hosted and/or stored in different locations and/or data center infrastructures.

15.5. You agree to notify us through the Client Area and/or HelpDesk in the event of suspected malfunction of backup Services.

15.6. To the maximum extent permitted by applicable law and without prejudice to your consumer rights, backup Services are provided “as is”.

16.1. Domain Market retains all intellectual property rights and any related rights connected with the provision, operation, structure and development of the Services. To the extent required for lawful use of the Services, we grant you a non-exclusive, non-transferable, limited and revocable license to access and use the Services solely for purposes directly connected with your agreement with us.

Unless otherwise stated in these Terms, you retain all rights, title and interest in your own content, data and information that you upload and/or store on our servers.

16.2. You may provide us with written or oral testimonials/reviews regarding our Services. You acknowledge and agree that, at our discretion, we may use your Testimonials for the promotion and advertising of our Services.

17.1. Our website and/or Services may contain links to websites or platforms operated by third parties. Domain Market does not control, manage or supervise such websites or their content and, consequently, is not responsible for their availability, accuracy, legality, security, quality or practices.

17.2. You acknowledge and agree that certain third-party links may be affiliate links and/or include tracking technologies for commission attribution, statistical analysis or conversion measurement purposes.

To the maximum extent permitted by applicable law and without prejudice to your rights as a consumer, you acknowledge and agree that the Services are provided by Domain Market “as is” and “as available”.

Domain Market expressly disclaims, to the fullest extent permitted by law, any express or implied representation, warranty or condition, including, without limitation, any implied warranty or condition of merchantability, satisfactory quality, performance, accuracy, reliability, non-infringement of third-party rights or fitness for a particular purpose.

Without limiting the generality of the foregoing, we do not warrant that the Services will meet any or all of your needs or requirements, that they will operate uninterrupted, error-free, without delays, free of vulnerabilities or absolutely secure.

To the maximum extent permitted by applicable law and without prejudice to your rights as a consumer, you acknowledge and agree that you will not hold Domain Market, as well as its directors, officers, employees, agents, licensors, subcontractors and/or third-party service providers, liable under any circumstances for any direct, indirect, special, incidental, consequential or punitive damages of any kind or nature.

In any event, and to the extent permitted by applicable law, Domain Market’s total cumulative liability for any breaches, defects or claims arising out of or relating to these Terms, any Order and/or any other agreement/document between the parties shall not exceed the total amount of actual fees (excluding taxes and third-party charges) paid by you for the relevant Services during the twelve-month period preceding the event giving rise to the claim.

You acknowledge and agree that you will indemnify, defend and hold harmless Domain Market, as well as its parent, subsidiary and affiliated companies, licensors, subcontractors and other providers, and their respective directors, officers, employees, shareholders and agents, from and against any claim, damage, loss, liability, expense, lawsuit, action, demand or proceeding arising from or relating to your use of the Services or your breach of these Terms.

The obligations of this section survive and remain in full force even after any termination, dissolution or expiration of the Agreement, for any reason.

21.1. The Term for each Service you purchase is defined in the relevant Order. The Term may be extended in accordance with the Renewal Policy or terminated in accordance with these Terms.

21.2. You may request termination of any Service at any time through the Client Area by submitting a cancellation request (“Cancellation Request”).

21.3. If you are a Consumer, you have the right to withdraw from this Agreement by notifying us of your decision either through the Client Area or through a clear statement.

21.4. You acknowledge and agree that domain name registration is subject to suspension, cancellation, transfer or modification in accordance with the applicable rules and policies.

21.5. Subject to other provisions of these Terms, AegeanHost/Domain Market reserves the right to terminate this Agreement with immediate effect, with or without notice, if the circumstances defined in these Terms apply.

21.6. AegeanHost/Domain Market may also terminate this Agreement upon fifteen (15) days’ notice if, in its reasonable judgment, you do not possess basic technical knowledge or continuation of the Service becomes impossible or materially difficult.

21.7. AegeanHost/Domain Market may terminate the provision of certain Services or this Agreement if a third-party provider ceases to provide or support all or part of a Service on which the provision to you depends.

21.8. You understand that certain Services are provided in combination. Therefore, termination of hosting services may result in termination of other related aspects of the Services. Upon final deletion, information, data, content and files stored on our servers are permanently deleted in accordance with these Terms.

21.9. Model withdrawal form (optional): “To AegeanHost Single Member P.C. / Domain Market: I hereby notify you that I withdraw from the contract for the provision of the following services: [list services/order], ordered/purchased on [date] and activated on [date], Name: [ ], Address: [ ], Email: [ ], Date: [ ], Signature (if sent in paper form): [ ]”.