Managed WordPress Hosting provides an optimised WordPress environment with the features included in the selected plan, such as managed updates, staging, backups, security, migration, WP-CLI, caching and Aegean Panel tools where available.
‘Managed’ means that Domain Market manages specified parts of the hosting infrastructure and the WordPress functions described in the plan. It does not include custom development, design, content, SEO, commercial website management or plugin and theme development without a specific agreement.
Where automatic or managed updates are provided, Domain Market may update WordPress core, themes or plugins in accordance with the service’s technical policy. Updates to third-party plugins or themes may cause incompatibilities. The Customer remains responsible for custom functions and third-party commercial licences.
Staging is a testing environment, not an independent backup of the production site.
Backups are provided at the frequency, with the off-site storage and for the retention period stated in the plan. The Customer must also keep independent backups.
Free or included migration applies to compatible WordPress installations and requires valid credentials or a backup. Custom server dependencies may not be transferable as they are.
The initial purchase is covered by the 100-day guarantee only where expressly stated on the product page and/or in the Order.
WAF, malware scanning, brute-force protection, isolation and other security tools reduce risk but do not guarantee that a WordPress site will never be compromised.
Where AI Code Assistant or AI credits are included, the AI Code Assistant Service Terms also apply.
The Customer is responsible for the licensing, lawfulness and compatibility of third-party plugins, themes and custom code.
The Customer must ensure that any software they install in their hosting accounts, including applications, content management systems (CMS), plugins, themes and custom code, is compatible with the software environment, available features and versions supported by their chosen plan on Domain Market’s servers. The Customer must check compatibility before installing or upgrading their software and maintain that compatibility throughout their use of the service.
Backup policy by platform and account suspension
Where a hosting plan includes a backup service, the following policy applies according to the platform on which the service is provided, as identified in the Order or the customer's management interface.
Aegean Panel: four (4) backup runs are scheduled daily, with a rolling retention period of thirty (30) days. Backup times depend on the hosting server and are expressed in Greece's local time.
cPanel: one (1) full account backup is scheduled each night, together with one (1) additional backup of all the account's databases at midday. These backups have a rolling retention period of fourteen (14) days. The midday backup covers databases and is not a second full account backup.
For hosting provided through cPanel, the four (4) most recent backups taken at fifteen-day intervals are also retained at a storage location separate from that used for the daily backups described above.
Retention is rolling: backups exceeding the applicable period or the specified number of retained copies are removed according to the applicable policy. The full history builds up gradually after the service is activated or the retention period is increased. Available restore points correspond to successfully created backups and the content covered by each backup.
Account suspension: no new backups are created while an account is suspended. This rule applies to both Aegean Panel and cPanel and covers all the backups described above, including copies at the second storage location. Suspension does not extend the retention of existing backups; they remain subject to the applicable retention and deletion cycle.
If reactivation of the account is permitted and takes place, scheduled backups resume without retrospectively covering the period of suspension. Section 15 of the General Terms applies to restoration, the customer's obligation to maintain independent backups and Domain Market's corresponding obligations.
Prohibition on newsletters and advertising emails — indefinite suspension
Using any Domain Market plan or service, whether free or paid, to send newsletters, advertising emails or promotional emails is expressly prohibited, with Email Marketing plans as the sole exception. This prohibition applies regardless of recipient count, sending frequency or recipient consent and covers all sending methods, including SMTP, webmail, scripts, applications, CMS plugins and automations.
These messages may be sent exclusively through the sending infrastructure of an Email Marketing plan, subject to its specific terms, plan limits and the Acceptable Use Policy. Holding an Email Marketing plan does not permit using another plan or service for these messages.
Any service account found to have been used to send messages in breach of this prohibition will be suspended indefinitely, with no possibility of lifting the suspension, reactivating the account or restoring it to operation. Subsequently stopping the messages or removing the relevant software or recipient lists does not lift the suspension.