These terms apply to Economy and Premium Hosting plans.
Resources, websites, databases, email accounts, backups, staging, migrations, AI credits and other features are as specified in the Order and the Custom Client Area.
These are shared hosting environments. The Customer does not receive an exclusive physical server. CPU, RAM, I/O and process limits and fair-use rules protect the shared infrastructure.
The 100-day guarantee applies only where expressly stated for the specific paid plan or Order and covers the initial purchase. It does not cover domains or excluded third-party charges.
Where migration is provided, it is carried out on a reasonable-efforts basis and requires a compatible application, an available backup or valid credentials, and technical feasibility.
Backups are provided at the frequency and for the retention period specified in the plan. The Customer must also keep independent backups.
SSL, WAF, isolation, malware scanning and other security tools reduce risk but do not guarantee that a breach cannot occur.
Aegean Panel is the management environment where applicable. For products technically delivered through cPanel, cPanel is a hosting control panel, not a customer management or billing system. Billing, domains, invoices and orders are managed through the Custom Client Area.
The Customer must ensure that any software they install in their hosting accounts, including applications, content management systems (CMS), plugins, themes and custom code, is compatible with the software environment, available features and versions supported by their chosen plan on Domain Market’s servers. The Customer must check compatibility before installing or upgrading their software and maintain that compatibility throughout their use of the service.
Backup policy by platform and account suspension
Where a hosting plan includes a backup service, the following policy applies according to the platform on which the service is provided, as identified in the Order or the customer's management interface.
Aegean Panel: four (4) backup runs are scheduled daily, with a rolling retention period of thirty (30) days. Backup times depend on the hosting server and are expressed in Greece's local time.
cPanel: one (1) full account backup is scheduled each night, together with one (1) additional backup of all the account's databases at midday. These backups have a rolling retention period of fourteen (14) days. The midday backup covers databases and is not a second full account backup.
For hosting provided through cPanel, the four (4) most recent backups taken at fifteen-day intervals are also retained at a storage location separate from that used for the daily backups described above.
Retention is rolling: backups exceeding the applicable period or the specified number of retained copies are removed according to the applicable policy. The full history builds up gradually after the service is activated or the retention period is increased. Available restore points correspond to successfully created backups and the content covered by each backup.
Account suspension: no new backups are created while an account is suspended. This rule applies to both Aegean Panel and cPanel and covers all the backups described above, including copies at the second storage location. Suspension does not extend the retention of existing backups; they remain subject to the applicable retention and deletion cycle.
If reactivation of the account is permitted and takes place, scheduled backups resume without retrospectively covering the period of suspension. Section 15 of the General Terms applies to restoration, the customer's obligation to maintain independent backups and Domain Market's corresponding obligations.
Prohibition on newsletters and advertising emails — indefinite suspension
Using any Domain Market plan or service, whether free or paid, to send newsletters, advertising emails or promotional emails is expressly prohibited, with Email Marketing plans as the sole exception. This prohibition applies regardless of recipient count, sending frequency or recipient consent and covers all sending methods, including SMTP, webmail, scripts, applications, CMS plugins and automations.
These messages may be sent exclusively through the sending infrastructure of an Email Marketing plan, subject to its specific terms, plan limits and the Acceptable Use Policy. Holding an Email Marketing plan does not permit using another plan or service for these messages.
Any service account found to have been used to send messages in breach of this prohibition will be suspended indefinitely, with no possibility of lifting the suspension, reactivating the account or restoring it to operation. Subsequently stopping the messages or removing the relevant software or recipient lists does not lift the suspension.